Terms & Conditions

These Terms & Conditions govern your use of our website and coaching services provided by Lora Crestan ("Work Is Not Your Life", "we," "us," or "our"). By using our website or engaging our services, you agree to these terms.

Our Services

Coaching Services

One-on-one executive and leadership coaching
Group coaching programs
Workshops and training sessions
Digital courses and resources
Speaking engagements

Website Services

Educational content and resources
Newsletter and/or blog subscription
Community access (when available)
Digital downloads and tools

Your Responsibilities

As a Coaching Client

Arrive prepared and on time for scheduled sessions
Provide honest communication about your goals and challenges
Complete agreed-upon actions between sessions
Give 48-hour notice for session cancellations when possible
Respect confidentiality of other participants in group settings

As a Website User

Provide accurate information when required
Use content for personal development purposes only
Respect intellectual property rights
Maintain appropriate and respectful communication

What We Provide

Our Commitment

Professional coaching services delivered with integrity
Confidential and supportive environment
Practical frameworks and tools for integration
Timely communication and scheduling
Respect for your time and investment

What Coaching Is Not

Coaching is not therapy, counseling, or medical advice. If you need therapeutic support, we'll help you find appropriate resources.

Scheduling & Cancellations

Standard Policy

48+ hours notice: Reschedule
Less than 48 hours: Session fee applies (no refunds)
No-show: Session fee applies (no refunds)
Emergency situations: Handled case-by-case with compassion

Our Flexibility

We understand life happens. We'll work with you on genuine emergencies and unexpected circumstances.

Payment Terms

Coaching Services

Digital invoices will be provided for e-payment of invoices
Payment due before or at time of service
Package programs: Payment plans available upon request

Digital Products

Books & Workbooks Purchased Through Third-Party Platforms

Refunds handled directly through the platform (Amazon, Apple Books, etc.)
Refer to the platform's refund policy for returns and exchanges
We do not process refunds for third-party platform purchases

Direct Digital Purchases (Courses, Tools, Resources)

Payment due at time of purchase
Access provided immediately upon successful payment
Technical support available for delivery issues
Refunds considered case-by-case for technical failures only

Intellectual Property

Our Content

All frameworks, tools, worksheets, and methodologies are proprietary to Lora Crestan and Work Is Not Your Life. You may:

Use materials for your personal development
Reference concepts with proper attribution
Share insights from your own experience

You may not:

Reproduce or distribute our materials commercially
Claim our frameworks as your own
Use our content to deliver competing services

Your Content

Ideas and insights you share during coaching remain yours. We may reference anonymized examples for teaching purposes with your permission.

Privacy & Confidentiality

Coaching Relationship

All coaching conversations are confidential
Group coaching participants respect each other's privacy
We don't share your information without explicit consent

Legal Exceptions

Confidentiality may be limited by law in cases involving:

Threat of harm to self or others
Suspected child abuse
Court-ordered disclosure

Detailed privacy practices are covered in our separate Privacy Policy.

Limitation of Liability

Coaching Outcomes

Results depend on your commitment and implementation
We provide tools and support, but cannot guarantee specific outcomes
You're responsible for decisions and actions taken

Website Usage

Content provided for educational purposes
We strive for accuracy but cannot guarantee perfection
Use your judgment in applying any suggestions

The Fine Print (That's Actually Important)

Changes to These Terms

We may update these terms occasionally. Changes will be posted on our website with the new effective date. Continued use after changes indicates acceptance.

Dispute Resolution

We believe in resolving issues through direct, honest communication. If concerns arise:

First: Let's talk directly to understand and address the issue
If needed: We'll work together to find a fair solution
Last resort: Formal mediation in Ontario, Canada

Contact Us

These terms are designed to be fair and clear for everyone. If anything seems unclear or unreasonable, please reach out so we can discuss it.

We're here to help: